Returns & Refunds Policy

We want you to feel confident shopping with us. Every piece is carefully selected and inspected before it reaches you, but if something isn’t right, we’ve made returns simple.

14-Day Easy Returns

You have 14 days from the day you receive your order to request a return.

To be eligible:

• Items must be unworn and unused

• Returned in original packaging

• In the same condition you received them

We inspect all returns, items that show signs of wear may not be accepted.

What Can’t Be Returned

To keep things fair and hygienic, we can’t accept returns on:

• Custom or personalised orders
• Items on sale or marked as final sale
• Earrings (for hygiene reasons)

Faulty or Damaged Items

If your order arrives damaged or faulty, we’ll sort it quickly.

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We’ll offer a replacement, repair, or full refund in line with your rights under the Consumer Rights Act 2015.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a damaged or defective item, we will happily exchange it. Please contact us within 7 days of receiving your order.

How to Start a Return

To initiate a return, please contact us at info@kodijewels.com with your order number and reason for return. We will provide you with return instructions.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.