Refund policy

If you need help with a return, email info@kodijewels.com. This policy applies to UK consumer purchases from Kodi Jewels Ltd and does not limit your statutory rights.

Changing your mind

For eligible online purchases, you can cancel without giving a reason. Tell us within 14 days starting the day after you receive your goods. If items in one order arrive separately, the period starts the day after the last item arrives.

After notifying us, send the goods back without undue delay and within a further 14 days. You can email any clear statement that you wish to cancel; the form below is optional. Including your order number helps us find your purchase.

Returning your jewellery

Returns address
Kodi Jewels Ltd
c/o Aurosmith
29 Hatton Garden
EC1N 8JJ

Contact us if you need help with a return. Package jewellery securely and include its original box or pouch where possible. Original packaging is not a condition of your statutory rights.

You may inspect goods as you would in a shop. Where the law allows, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to check the item. We do not charge cancellation or restocking fees.

You pay the direct postage cost for a change-of-mind return unless we agree otherwise. Keep proof of posting.

Refunds after cancellation

We refund payments without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Refunds go to the original payment method unless you expressly agree to another method.

When you cancel the whole order, we also refund any standard delivery charge you paid. If you chose a more expensive delivery service, we refund the cost of our least expensive standard delivery option. There is no delivery charge to refund when delivery was free.

Sale items and exceptions

Sale and discounted items have the same statutory rights as full-price items.

The change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. Choosing an ordinary stocked size or design does not by itself make an item personalised.

A hygiene exception can apply only to genuinely sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Earrings are not automatically excluded simply because they are earrings. These exceptions do not remove your rights if goods are faulty or not as described.

Faulty, damaged or incorrect items

Please tell us as soon as you notice a problem, with your order number and, if helpful, photographs. We will provide the remedy you are entitled to under the Consumer Rights Act 2015, which may be a refund, repair or replacement.

There is no 48-hour or 7-day reporting deadline that takes away your statutory rights. We cover reasonable return costs where goods are faulty or we have sent the wrong item.

Optional cancellation form

To: Kodi Jewels Ltd, c/o Aurosmith, 29 Hatton Garden, EC1N 8JJ, info@kodijewels.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate. You can use this form, but any clear statement of cancellation is sufficient.